FAQs

Please give the facility that you were referred to at least 7- 10 business days to reach out to you. If you do not hear from them, then you can reach out. All of their information is located on the paper copy of the referral you were given at your appointment. 

You should have at least one week between your lab appointment and your appointment here so that we have plenty of time to receive your results. Sometimes it takes longer for us to receive them than it does for you.

Our providers work as quickly and efficiently as they can, however, they each have many patients. You can expect a response within two business days of your initial request. Please don’t forget, it is YOUR job to keep up with your health. If you do not hear back on something with-in two business days, make sure that you follow-up. 

No, referrals require an appointment. An office visit is necessary to document the reason for the referral in your medical records. This policy is non-negotiable to ensure the referral is medically justified and accurately processed.

Our providers cannot prescribe medications or antibiotics they have not previously prescribed without seeing the patient first. This policy ensures careful consideration of your individual symptoms and the appropriateness of the medication. Providers must evaluate your condition themselves and cannot prescribe based on recommendations from other providers.

Most health plans will pay for one preventative exam a year. Most plans will allow you to be seen by your Family medicine provider once a year for wellness and once with your gynecologist.  Your insurance provider may consider this to be once per calendar year or one year and one day since the last wellness.

If you have any other visit billed as preventative during this time period your plan is likely to deny your wellness exam. This would include a well-women exam or annual PAP smears.